Any cancellation from the Client must be made in written form by e-mail at [email protected] and in a fair time. After receiving a cancellation, the Client will get confirmation within 24 hours by the Agency. The date of the written cancellation will represent the costs as follows: up to 7 days prior the date of service – 30% of the full amount, up to 4 days prior the date of service – 50% of the full amount, up to 1 day prior the date of service – 100% of the full amount. In cases where the Client must cancel the tour as a consequence of force majeure, the Agency will not charge the penalties no matter the time of the cancellation. The Agency may require the Client to provide the confirmation of inability to participate in boat service he previously reserved. Agency has a right to cancel or postpone the service, prior to the departure, if the circumstances are beyond the Agency’s control (unfavorable weather or sea conditions, any act of terrorism, political instability, natural disasters, or similar factors) and the service will not be charged. In that case, the Client will be informed by the telephone number he provided or e-mail address. In case of misconduct during the service, whether or not caused by alcohol or drug consumption, the skipper has the right to pause or immediately terminate the trip. Persons who are already under the influence of alcohol/drugs at the start of the tour could be denied to access the boat. The Client’s payment obligation remains existent. According to the previous sentence, serving alcohol onboard for persons under the age of 18 is prohibited and Agency reserves the right to request a photo ID.